Course Curriculum
CSE contains 14 modules that each take about 10-15 minutes to complete:
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1
Welcome to Customer Service Essentials
- Welcome!
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2
Mindset and Voice Tone
- Welcome to Module 2
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3
Greeting Your Callers
- Welcome to Module 3
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4
Acknowledge and Take the Lead
- Welcome to Module 4
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5
Empathy
- Welcome to Module 5
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6
Gems for Conversations
- Welcome to Module 6
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7
Delivering Negative Information
- Welcome to Module 7
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8
Troublemakers
- Welcome to Module 8
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9
Attentive Listening
- Welcome to Module 9
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10
Etiquette: Holds, Transfers, and Wrap-Up
- Welcome to Module 10
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11
Best Practices for Email and Chat
- Welcome to Module 11
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12
Difficult Customers
- Welcome Module 12
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13
Accountability
- Welcome to Module 13
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14
Action Plan!
- Welcome to Module 14
Single Course
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$154.00
Regular price