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Features

  • Comprehensive Skills Training

    CSE features 12 of our best skills and techniques for providing great customer service. Learners will also receive reference and support materials to help them transfer their new skills learning to the real world.

  • Engaging Activities

    Tired of endless slides? This course features a variety of interactive elements to support different learning styles. Our techniques are presented through videos, call recordings, high-quality images, interactive flash cards, and more.

  • Ready for Any Device

    Our simple, mobile-friendly training platform responds to whatever device you prefer. Start the course on one device and pick it up later on a different one. The challenge is in the training, not the technology.

Course Curriculum

CSE contains 14 modules that each take about 10-15 minutes to complete:

  • 1

    Welcome to Customer Service Essentials

    • Welcome!
  • 2

    Mindset and Voice Tone

    • Welcome to Module 2
  • 3

    Greeting Your Callers

    • Welcome to Module 3
  • 4

    Acknowledge and Take the Lead

    • Welcome to Module 4
  • 5

    Empathy

    • Welcome to Module 5
  • 6

    Gems for Conversations

    • Welcome to Module 6
  • 7

    Delivering Negative Information

    • Welcome to Module 7
  • 8

    Troublemakers

    • Welcome to Module 8
  • 9

    Attentive Listening

    • Welcome to Module 9
  • 10

    Etiquette: Holds, Transfers, and Wrap-Up

    • Welcome to Module 10
  • 11

    Best Practices for Email and Chat

    • Welcome to Module 11
  • 12

    Difficult Customers

    • Welcome Module 12
  • 13

    Accountability

    • Welcome to Module 13
  • 14

    Action Plan!

    • Welcome to Module 14

Single Course

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Multiple Seat Packages

Purchasing for a team? We offer 3 different packages that provide volume discounts and allow you to purchase all of your seats in one transaction. You will receive simple instructions that allow your learners to access the course whenever they are ready.

  • $1,390.00

    $1,390.0010 Seats | $139 each (10% off)

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  • $2,460.00

    $2,460.0020 Seats | $123 each (20% off)

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  • $5,400.00

    $5,400.0050 Seats | $108 each (30% off)

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