Features

  • Powerful Training

    Increase satisfaction and improve your internal culture by learning how our CSE training program can transform your organization.

  • Real Results

    We have a proven track record of helping Utility Companies succeed and be nationally recognized for the quality customer service they provide.

  • Lasting Satisfaction

    After taking our CSE course, customer-facing employees recognize their unique influence on the customer experience.

Course Curriculum

CSE for Utility Companies contains 13 modules and and action plan that each take about 10-15 minutes to complete:

    1. Introduction

    2. Two Goals for Customer Interactions

    3. Preview: Flow of the Call

    4. Review

    5. Quiz

    1. Introduction

    2. Expectation

    3. Circles of Influence

    4. Voice Tone

    5. Quiz

    1. Introduction

    2. Before the Greeting

    3. What to Say

    4. How to Say It

    5. Practice

    6. Quiz

    1. Introduction

    2. Acknowledge

    3. Take the Lead

    4. Quiz

    1. Introduction

    2. What is Empathy?

    3. The Value of Empathy

    4. Empathy Tones and Phrases

    5. Quiz

    1. Introduction

    2. What are Gems?

    3. Mutual Words and Phrases

    4. Affirming Words and Phrases

    5. Help Statements

    6. Quiz

About this course

  • $184.00
  • 75 lessons
  • 0 hours of video content

Single Course

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Multiple Seat Packages

Purchasing for a team? We offer 3 different packages that provide volume discounts and allow you to purchase all of your seats in one transaction. You will receive simple instructions that allow your learners to access the course whenever they are ready.