Features

  • Powerful Training

    Increase satisfaction and improve your internal culture by learning how our CSE training program can transform your organization.

  • Real Results

    We have a proven track record of helping Utility Companies succeed and be nationally recognized for the quality customer service they provide.

  • Lasting Satisfaction

    After taking our CSE course, customer-facing employees recognize their unique influence on the customer experience.

Course Curriculum

CSE for Utility Companies contains 13 modules and and action plan that each take about 10-15 minutes to complete:

  • 1

    Welcome to Customer Service Essentials for Utility Companies

    • Welcome!
  • 2

    Mindset and Voice Tone

    • Welcome to Module 2
  • 3

    Greeting Your Callers

    • Welcome to Module 3
  • 4

    Acknowledge and Take the Lead

    • Welcome to Module 4
  • 5

    Empathy

    • Welcome to Module 5
  • 6

    Gems for Conversations

    • Welcome to Module 6
  • 7

    Delivering Negative Information

    • Welcome to Module 7
  • 8

    Troublemakers

    • Welcome to Module 8
  • 9

    Attentive Listening

    • Welcome to Module 9
  • 10

    Etiquette: Holds, Transfers, and Wrap-Up

    • Welcome to Module 10
  • 11

    Best Practices for Email and Chat

    • Welcome to Module 11
  • 12

    Difficult Customers

    • Welcome Module 12
  • 13

    Accountability

    • Welcome to Module 13
  • 14

    Action Plan!

    • Welcome to the Action Plan!

Single Course

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Multiple Seat Packages

Purchasing for a team? We offer 3 different packages that provide volume discounts and allow you to purchase all of your seats in one transaction. You will receive simple instructions that allow your learners to access the course whenever they are ready.

  • $1,390.00

    $1,390.0010 Seats | $139 each (10% off)

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  • $2,460.00

    $2,460.0020 Seats | $123 each (20% off)

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  • $5,400.00

    $5,400.0050 Seats | $108 each (30% off)

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